Returns Policy

Kokokam returns policy

It is the policy of Kokokam to ensure that all goods are supplied to our customers in perfect condition and that every possible precaution is taken to protect the integrity of the product that is sold. If you are unhappy with your unused purchase please return it within 7 days along with your receipt for an exchange or refund, by the original method of payment. Items must be returned in their original packaging and must be complete, including electrical accessories and manuals where applicable. If a manufacturing fault occurs with your product we will always honour the manufacturer’s guarantee period and will repair or replace the product in accordance with the warranty terms and conditions.

Please see individual products for details. Your statutory rights will not be affected.

Items Damaged in Transit

If you take delivery of a package from us and the contents have been damaged in transit, we will exchange the damaged items without charge to you provided you return the damaged item(s) to us within 7 days of taking delivery

Defective Items

You have the right to return a faulty item within 7 days along with proof of purchase.

Incorrect Items

If we have sent you an incorrect item, please notify our Customer Services Department as soon as possible or within 7 days and return the incorrect item to us and specify the correct details in writing. If you would like us to replace the incorrect item with the item you ordered we will send you the correct item as soon as possible or alternatively we will refund the item once it has been returned. We will not charge you for the incorrect item and we must have the incorrect item returned before investigating.

Need to Contact Us?

If you have an issue with your delivery or an urgent query about your order, you can contact us on +603-6241 0770 between 10am-6pm. Our customer services team will be happy to help you.